Non-Custom Merchandise
Non-Custom merchandise may be returned within 30 days of purchase or delivery, provided the item is unused, unworn, and in its original condition.
Custom and Personalized Products
Customized or personalized products are non-returnable and non-refundable unless Black Warrior Customs LLC made an error or the finished product is defective. Custom orders are also subject to our Custom order policy.
Damaged, Defective, or Incorrect Items
Customers must contact Black Warrior Customs LLC within 7 days of delivery or pickup regarding damaged, defective, or incorrect items. We will review the issue and determine the appropriate resolution, which may include correction, replacement, or refund.
Return Shipping
For eligible returns resulting from a change of mind, incorrect size selection or another customer-related reason, the customer is responsible for return shipping. Original shipping charges are non-refundable. If a return is necessary because of an error by Black Warrior Customs LLC or a defective product, we will cover the appropriate shipping costs.
Refunds
Approved returns must be received by Black Warrior Customs LLC before a refund is issued unless we determine that returning the item is unnecessary. Once an eligible return is received and inspected, an approved refund will be issued to the original payment method.
Exchanges
Eligible non-custom apparel may be exchanged for another size if the item is unused, unworn, in its original condition, and the requested replacement is available, the item may be handled under the normal return and refund policy. for customer-requested exchanges, the customer is responsible for applicable shipping costs. If Black Warrior Customs LLC sent the wrong item or size, we will cover the appropriate shipping costs.
Final Sale Items
Sale, clearance, and closeout items marked as final sale cannot be returned or refunded.